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Privacy Policy

ValueHardware Privacy Policy

Last Updated: 07/02/2025

1. Introduction

Welcome to ValueHardware (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from www.valuehardware.co.uk (the “Platform”), as well as your rights and choices regarding this information.

2. Who We Are

ValueHardware is an online marketplace enabling consumers (“Users” or “you”) and third-party sellers to engage in e-commerce transactions. For purposes of the EU General Data Protection Regulation (“GDPR”) and the UK GDPR (as applicable), ValueHardware acts either as a data controller or joint controller (together with our service providers or affiliates) for your personal data, depending on the nature of the transaction or service requested.

3. What Information We Collect

We may collect and process the following types of personal data about you:

  1. Account Information: When you register for an account, we may collect your name, email address, password, billing/shipping addresses, and phone number.
  2. Transaction Details: If you make a purchase on the Platform, we collect transaction data such as order details, payment method, and related shipping information.
  3. Payment Information: Payment card details or other payment method data (handled securely by our authorized payment processors; we do not store your full payment information).
  4. Communication Data: Any information you provide when you contact us (e.g., customer support inquiries), participate in feedback features, or otherwise interact with us.
  5. Technical Data: We may automatically collect information about your device, browsing actions, and usage patterns (IP address, browser type, operating system, pages visited, etc.).
  6. Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about how you use our Platform and to customize your experience. For more details, see our Cookies Policy.

4. How We Use Your Information

We use your personal data for the following purposes:

  1. Account Registration: To create and maintain your account, authenticate your credentials, and provide related services (e.g., storing wishlists, viewing order history).
  2. Order Fulfillment: To process and ship your orders, issue invoices, arrange returns or refunds, and communicate order updates.
  3. Payment Processing: To handle payments, fraud detection, or chargebacks (processed by third-party payment providers under contract with us).
  4. Customer Support: To respond to your inquiries, requests, and complaints, and to provide you with technical support.
  5. Marketing and Communications: To send you marketing communications (where legally permitted or with your explicit consent) regarding our latest offers, promotions, or services. You can opt out at any time.
  6. Analytics and Personalization: To analyze user behavior, improve Platform functionality, and tailor user experiences (e.g., personalized product recommendations).
  7. Legal Compliance: To comply with applicable laws, regulations, subpoenas, court orders, or other legal obligations; to enforce our terms and defend legal claims.
  8. Security and Fraud Prevention: To keep our Platform safe and secure, detect or prevent fraud, abusive activities, or other harmful activities.

5. Our Legal Bases for Processing

Under the GDPR and/or UK GDPR (as applicable), we rely on at least one of the following legal bases when processing your personal data:

  • Performance of a Contract: We process your data to perform our contractual obligations (e.g., fulfilling your order).
  • Legitimate Interests: We may process your data when it is necessary for the legitimate interests of ValueHardware or a third party (e.g., fraud prevention, direct marketing to existing customers, Platform maintenance), except where overridden by your rights.
  • Consent: Where required by law (e.g., sending marketing emails to new users), we process your data based on your explicit consent. You can withdraw consent at any time.
  • Legal Obligation: We may process your data to comply with legal obligations (e.g., bookkeeping, tax, or regulatory requirements).

6. How We Share Your Information

We may share your personal data with:

  1. Third-Party Sellers: When you purchase from a seller on our Platform, we share only necessary data (like your shipping address) so the seller can fulfill your order.
  2. Service Providers: We engage third-party service providers (e.g., payment processors, hosting providers, logistics/courier partners, fraud detection services) who process data on our behalf under strict confidentiality agreements.
  3. Affiliates: We may share data with our affiliates or subsidiaries under common control for administrative or legitimate business purposes.
  4. Compliance and Legal: We may disclose your information if required by applicable laws or regulations, or in response to valid requests by public authorities (e.g., law enforcement).
  5. Business Transactions: In the event of a merger, acquisition, or asset sale, we may transfer your personal data to the acquiring entity, subject to confidentiality obligations.
  6. Consent: We will share your data with other parties if you consent to such sharing.

7. International Data Transfers

Where we transfer personal data outside the European Economic Area (EEA) or the UK, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions) so that your personal data receives the same level of protection as within the EEA/UK.

8. Retention of Your Information

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account Data: Retained while your account is active or as needed for legitimate business interests or to comply with legal obligations.
  • Transaction Records: Kept as required by tax or financial regulations (often at least 6 years in many jurisdictions).
  • Marketing Data: Kept until you opt out or withdraw your consent.

9. Your Rights and Choices

Depending on applicable data protection laws (e.g., GDPR, UK GDPR), you may have the right to:

  • Access the personal data we hold about you.
  • Rectify incorrect or incomplete data.
  • Erase your personal data (the “right to be forgotten”).
  • Restrict or object to the processing of your personal data.
  • Data Portability: Receive a copy of your personal data in a structured, machine-readable format.
  • Withdraw Consent: Where we rely on consent to process your data, you can withdraw it at any time.
  • Lodge a Complaint: You have the right to lodge a complaint with a data protection authority in your country or where an alleged infringement occurred.

To exercise these rights, please contact us at privacy@valuehardware.co.uk. We will respond to your request in accordance with applicable laws.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience, analyze traffic, and provide targeted advertisements. For more details, please see our Cookies Policy. You can usually choose to disable or reject cookies via your browser settings, although some Platform features might not function correctly if you do so.

11. Protecting Children’s Privacy

Our Platform is not intended for children under the age of 16 (or the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information as required by law.

12. Security Measures

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using technical safeguards (encryption, secure servers, firewalls) and organizational measures (access controls, staff training). However, please note that no security measure is 100% perfect or impenetrable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top and notify you by email (if available) or by posting a prominent notice on our Platform. Your continued use of our Platform after these changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your legal rights, please contact us at:Email: privacy@valuehardware.co.uk

 

We are committed to resolving any complaints about our collection or use of your personal data. If you have any complaints, please contact us first so we can address your concerns.

Disclaimer

This Privacy Policy is a sample template and is not comprehensive legal advice. Data protection laws and regulations may vary based on jurisdiction and specific business operations. Always seek professional counsel to ensure your policy complies with all relevant rules and regulations.

End of Privacy Policy